International Orders and Shipping

We currently partner with Shippo for all international order shipping. This is to make your order process seemless and easy. 

 

We want to make sure that you are recieving the best quality customer service experience with the best possible shipping rates. We also want to be sure that you are clearly informed that there is the possibilty of import taxes, custom duties and or fees that may be imposed by your country.

Thank you for shopping with BoutiqueNa'Shay Candle Co. We greatly appreciate your business!

If you have any questions or concerns please feel free to contact us using the contact form on the Home page.

FAQ's

What are customs fees?

Customs agencies use the commodity, quantity, value, country of manufacture, and other factors to determine duties and taxes charges for international shipments.

Customs fees (duties and taxes) are not included in the Shippo rate and will be added on after the package has been sent by the customs agencies of the sending and receiving countries.

What is DDU?

DDU is the option that means that you the customer, the recipient, will be responsible for paying the customs charges if necessary before receiving the package.

 

The carrier will contact you the customer for payment instructions once the charges are calculated and the package is ready for final delivery.